Hexpod Shipping Policy

2/11/2025

Processing Times

• Orders are processed within 1-3 business days (excluding weekends and holidays).
• If an order is placed after 2:00 PM PST, it will begin processing the next business day.
• Orders may experience slight delays during high-demand periods or due to carrier disruptions.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Domestic (U.S.) Shipping Options:

Shipping Method	Estimated Delivery Time	Cost
Standard Shipping	3-7 business days	Calculated at checkout
Expedited Shipping	2-3 business days	Calculated at checkout
Overnight Shipping	1 business day	Calculated at checkout

• Free Shipping: We offer free standard shipping on U.S. orders over $300.00 before tax (if applicable).

International Shipping

• International shipping times vary by destination. Estimated delivery is typically 7-21 business days.
• Customers are responsible for any customs duties, taxes, or fees imposed by their country.
• We currently ship to all countries.

Order Tracking

• Once your order is shipped, you will receive an email with a tracking number and link to track your package.
• Tracking updates may take 24-48 hours to appear after shipment.

Lost or Stolen Packages

• Hexpod is not responsible for lost, stolen, or delayed packages due to carrier errors.
• If your package is marked “delivered” but you have not received it, please check with your local post office or neighbors. If necessary, file a claim with the carrier.
• Contact us at support@thehexpod.com if you need assistance.

Damaged or Incorrect Orders

• If your order arrives damaged or incorrect, please email support@thehexpod.com within 48 hours of delivery with your order number and photos of the issue.
• We will work to resolve the issue as quickly as possible.

Changes & Cancellations

• Orders can be modified once placed.
• If you need to cancel an order, please contact us within 12 hours of placing it. Once the order has been processed, cancellations are not possible.

Contact Us

For any questions or concerns, please email support@thehexpod.com or use our www.thehexpod.com page.